A Guide to Strategic Leadership and Value Creation

The 2025 Legal COO: Challenges, Opportunities, & Priorities

In a market where operational excellence is a key differentiator, law firm COOs are stepping up as strategic leaders.

In this guide, BigHand CMO Briana McCrory unpacks how COOs are evolving from day-to-day managers into forward-thinking innovators. She explores how embracing smart data insights, agile talent strategies, and purpose-built technology is turning operational challenges into new growth opportunities.

What if your firm's toughest challenges could be the catalyst for operational excellence? Discover the top trends and actionable strategies that can propel your firm into a more efficient, client-focused future.

Read the guide below

Boost Client Service Delivery with Clear Insights

85% of law firms report that clients demand greater financial transparency COOs are revamping operations to provide clients with clear financial data throughout the matter lifecycle, fostering trust and enhancing quality of service.

Optimize Support Team Performance and Enhance Staff Satisfaction

69% of firms face stagnant or rising support staff attrition, find out more in BigHand's report Redefining workflows and centralizing support services helps COOs boost productivity while retaining essential talent critical to operational success.

Cultivate Lasting Business Relationships

30% of firms plan to touch base with clients more frequently Through proactive, personalized outreach, COOs can strengthen client bonds and build long-term partnerships that differentiate their firms and drive sustainable growth.

Increase Efficiency with Legal Technology

Firms leveraging legal tech can earn an additional 32% of client work By embracing innovative technology, COOs streamline processes and capture new opportunities, ensuring law firms stay competitive in a rapidly evolving market.

BigHand is launching an exclusive quarterly newsletter for C-Suite operations professionals in the legal industry. Designed to deliver key trends, expert analysis, and actionable takeaways, the newsletter will curate insights from market research, industry events, and thought leaders. Stay ahead of emerging workforce challenges and gain strategic guidance to drive your firm’s success.